Professional knowledge
At the comprehension level:
1. Basic principles of store layout.
2. Basic principles of store layout.
3. Awareness of the importance of accurate data in the operation of the organisation.
4. Market research and methods.
5. Organisation of product delivery within the company.
6. Principles of preparation and management of documents.
7. Types of customers.
8. Criteria for the selection of goods and their impact on the decision-making process of customers.
9. Methods of marketing communication at the point of sale.
10. Laws and regulations related to the sales of goods.
11. Laws and regulations related to the sales of goods.
12. Social psychology.
13. Conflictology.
14. Laws and regulations related to the operation of a trading company.
15. Laws and regulations related to the inventory of goods at a trading company.
16. Book-keeping of economic activity.
17. Laws and regulations related to the inventory of goods at a trading company.
At the application level:
1. Self-organisation in the work process.
2. Trading equipment and appliances.
3. Self-organisation in the work process.
4. Trading equipment and appliances.
5. Work in a team.
6. Epidemiological requirements at a trading company.
7. At the concept level:
8. Factors influencing product demand and their impact on achieving company goals.
9. Organisation of own work.
10. Methods for collecting data on product demand.
11. Inventory management software.
12. Inventory management.
13. Verification of product compliance in relation to the requirements of the company and the laws and regulations.
14. Science of commodities.
15. Laws and regulations related to the storage of goods.
16. Laws and regulations related to the sales of goods.
17. Direct sales.
18. Generally accepted norms of courtesy.
19. Basics of interpersonal psychology.
20. Basics of intercultural communication.
21. Direct sales.
22. Product demonstration.
23. Basic principles of sales promotion.
24. Conformity of products to requirements.
25. Terms of product purchase.
26. Document management.
27. Packaging materials and their use.
28. Communication psychology.
29. Intercultural communication.
30. Causes of conflicts and their solutions.
31. Positive communication techniques.
32. Laws and regulations related to the customer service.
33. Service standards of the company.
34. Merchandising.
35. Management of the customer flow.
36. Laws and regulations related to the sales of goods.
37. Accompanying documents of goods and ways of filling them out.
38. Mathematical calculations.
39. Record-keeping.
40. Inventory process.
41. Inventory and circulation management software.
42. Purchase of goods and the related regulations.
General knowledge
At the comprehension level:
1. Verbal and non-verbal communication.
2. Laws and regulations governing the specific field.
3. Understanding of laws and regulations and their application.
4. Principles of the operation of information and communication technologies and equipment.
5. Security of information and communication technology data.
6. Rules for using computer programs.
7. Planning and adoption of decisions.
At the application level:
1. Extensive and appropriate vocabulary.
2. Professional terminology.
3. Language culture (including the language styles).
4. Business and intercultural communication.
5. Laws and regulations in the field of labour law, labour protection, environmental protection, and civil defence.
6. Legal relationship of the employer and employee.
7. Conflicts, their causes, and ways of resolving them.
8. Professional ethics.
9. Self-organisation in the work process.
10. Work in a team.
11. Development of documents in conformity with the work task.
12. Work with office equipment and information systems.
13. Protection of information and communication technologies and equipment.
14. At the concept level:
15. Technologies used in trading companies.
16. Software that ensures the turnover and inventory of goods.
17. Self-assessment mechanisms.
18. Planning of education, career, and progress of work.
19. Time planning techniques.

Professional skills and attitudes
1. To prepare the workplace for work.
2. To identify the equipment and appliances necessary for carrying out own work duties.
3. To prepare the necessary equipment and appliances for performing own work duties.
4. To monitor the compliance of own work area with the company’s requirements.
5. To ensure compliance with the operational rules for the operation of equipment and appliances required for the performance of work duties.
6. To compile information related to customer demands.
7. To compile information related to inventory levels.
8. To inform the responsible officials about changes in inventory levels and customer demands.
9. To accept goods by documenting and comparing the obtained result with the information provided in the accompanying documents.
10. To accept goods by assessing their compliance with the requirements of the company and the laws and regulations.
11. To observe the rules for the storage and sales of goods.
12. To welcome customers according to the company’s service standards.
13. To inquire about customer preferences.
14. To serve customers according to the company’s service standards.
15. To implement sales promotion activities.
16. To provide information about the terms of purchase during the sales process.
17. To process purchases.
18. To package goods for sale, where necessary.
19. To resolve conflicts related to the sales process.
20. To find solutions in case of conflict situations, where necessary.
21. To prevent abusive behaviour by customers by placing the goods according to best practices and guiding the flow of customers.
22. To complete inventory documents.
23. To understand the flow of documents associated with the sales process.
24. To participate in inventory management.
25. To adhere to practices aimed at preserving goods and other material assets.
26. To fill out documentation related to purchases.
General skills and attitudes
1. To use a language in communication in oral and written form and observe the literary language norms and the professional terminology.
2. To use at least two foreign languages in communication in oral and written form.
3. To comply with and act in accordance with the requirements of laws and regulations.
4. To observe the norms and rules of professional ethics.
5. To select the most suitable information and communication technology solution to perform a task.
6. To use technologies for the circulation and inventory of goods.
7. To adequately assess own professional experience and the level of professional competence.
8. To plan the development of own professional competences and growth opportunities.

Professional competences
1. Ability to prepare own workplace for performing work duties.
2. Ability to comply with the company’s requirements for workplace supervision.
3. Ability to monitor the compliance with the rules for the operation of equipment and appliances necessary for the performance of work duties.
4. Ability to gather information on demand.
5. Ability to gather information on inventory levels.
6. Ability to use inventory management software.
7. Ability to accept goods according to their quantity and assess their compliance with the requirements of laws and regulations.
8. Ability to comply with the laws and regulations on the storage and sales of goods.
9. Ability to react to and prevent non-compliance with the rules for the sales and storage of goods.
10. Ability to welcome customers according to company’s service standards.
11. Ability to identify customer needs and desires.
12. Ability to offer and demonstrate products.
13. Ability to apply sales promotion measures.
14. Ability to inform customers about purchasing rules.
15. Ability to process purchase documentation.
16. Ability to package products for sale.
17. Ability to prevent conflicts related to the sales process.
18. Ability to resolve conflicts related to the sales process.
19. Ability to prevent an abusive behaviour by a customer.
20. Ability to display products according to best practices.
21. Ability to manage the customer flow.
22. Ability to complete inventory documentation.
23. Ability to perform calculations related to accompanying documents of goods.
24. Ability to conduct and document the inventory.
25. Ability to ensure the preservation of goods and other material values.
26. Ability to use information technologies related to inventory and turnover of goods.
27. Ability to execute documents related to purchases.
General competences
1. Ability to engage in logical discussions, provide well-reasoned arguments for own opinion obtain the necessary information for communication, and ensure the provision of correct and understandable information in conformity with the literary language norms.
2. Ability to communicate in at least two foreign languages when carrying out own professional activity.
3. Ability to perform the work task in conformity with the labour protection, environmental protection, and civil defence requirements specified by law.
4. Ability to observe the norms and rules of professional ethics.
5. Ability to confidently and safely select and use information and communication technologies and equipment to perform a work task.
6. Ability to use software related to the turnover and inventory of goods.
7. Ability to adequately assess and purposefully enhance own professional qualification throughout one’s lifetime.