PROFESSIONAL knowledge:
At the concept level:
1. Principles of establishing a log-book of defects.
2. Basic principles of logistics.
3. Legal proceedings.
At the comprehension level:
1. Legal and technical principles of contracts on the delivery of public services to the owners of buildings and other structures.
2. Structure of utilities (water supply and sewerage (WSS), heating, ventilation, and conditioning (HVC), power supply (PS), and weak current (WC)) of buildings and other structures.
3. Structure of the consumption of electrical and thermal energy.
4. Principles of low energy consumption.
5. Set of laws and regulations and the binding regulations of municipalities on the requirements for buildings and other structures as an environmental object.
6. Regulatory framework regarding the organising of sanitary maintenance.
7. Content of technical documentation.
8. Legal bases for the conclusion of contracts.
9. Regulatory framework regarding the cleaning of common areas.
10. Principles of cleaning the common areas.
11. Principles and legal framework of the works of glazing of balconies and loggias.
12. Regulatory framework regarding the maintenance of buildings and other structures, and environmental requirements.
13. Basic epidemiological safety requirements.
14. Regulatory framework of the epidemiological safety process.
15. Regulatory framework regarding the organising of deratisation, disinsection, and disinfection services.
16. Laws and regulations specifying the energy performance of buildings and other structures, and the procedure and methods for its assessment.
17. Laws and regulations specifying the service life of the constructions of buildings, other structures, and utilities, as well as the procedure for the repair and restoration.
18. Laws and regulations regarding the action in the event of an accident.
19. Planning and performance of works for the management, restoration, and modification or construction of real estate.
20. Laws and regulations specifying the procedure and methods for the maintenance of buildings and other structures.
21. Technologies and materials for the performance of the intended maintenance, inspection, technical and sanitary maintenance, and routine repair.
22. Preparation of the creditor’s claim.
23. Insurance of real estate.
24. Pricing methods.
At the application level:
1. Structure of the constructions of buildings and other structures.
2. Structure of the constructions of the elements of buildings and other structures.
3. Technology for the technical maintenance and repair of the constructions of buildings and other structures.
4. Professional terminology.
5. Structure of utilities (thermal energy, natural gas, electrical energy, water supply utilities, domestic sewerage and waste removal utilities) of buildings and other structures.
6. Laws and regulations regarding the provision of public services to the owners of buildings and other structures.
7. Laws and regulations specifying the procedure and methods for the technical maintenance of the utilities of buildings and other structures.
8. Technology and working methods for the technical maintenance and technology and working methods for the repair of the utilities (WSS, HVC, PS, and WC) of buildings and other structures.
9. Measuring devices for the accounting of electrical and thermal energy consumption and consumption monitoring methods.
10. Methods for the consumption and rational use of energy.
11. Methods and technology for the performance of works for the improvement of buildings, other structures, and the adjacent land plots.
12. Calculation methods for the performance of sanitary maintenance works and pricing methods.
13. Accounting and analysis of the performance of works and materials, and their indicators, and demand analysis and planning.
14. Techniques for bringing in order buildings, other structures, and land plots functionally necessary for them.
15. Determination and analysis of the internal and external factors of sanitary maintenance processes and indicators.
16. Preparation of the technical specification.
17. Application of the safety data sheets of chemical substances and compounds.
18. Calculation and pricing methods for the performance of works for the cleaning of premises.
19. Accounting and analysis of the performance of works and materials, and their indicators, and demand analysis and planning.
20. Preparation of the technical specification for procurements.
21. Methods for the performance of works for the maintenance and restoration of the facade.
22. Photo-fixation methods.
23. Regulatory framework of the improvement process, practical aspects, and the material and technical availability.
24. Disinfection/disinsection/deratisation chart of the object.
25. Specificity of the performance of works for the provision of disinsection and disinfection services.
26. Evaluation of the offers of licensed companies.
27. Principles of determining the places of infestation, feeding, and movement of harmful arthropods and rodents, and methods and means of their extermination.
28. Principles and rules for the use of the national flag of Latvia.
29. Technology for the performance of works for the repair and restoration of buildings, other structures, and their utilities.
30. Procedure for the organisation of construction works, content of the documentation of construction works, and procedure for their management.
31. Laws and regulations specifying the energy performance of buildings and other structures, and the procedure and methods for its assessment.
32. Methods of using equipment and instruments, and measuring methods.
33. Laws and regulations, contracts, and documents regulating the management.
34. Regulatory framework to be complied with while organising processes for the improvement of buildings, structures, and land plots functionally necessary for them.
35. Regulatory framework regarding the construction and the upkeep and maintenance of buildings and other structures.
36. Laws and regulations, contracts, and documents regulating the management.
37. Methods and ways to conduct informative surveys.
38. Principles of collecting and analysing recommendations, complaints, and proposals.
39. Techniques for the visual inspection of buildings, other structures, and land plots functionally necessary for them.
40. Preparation of inspection reports.
41. Rules for keeping and updating of the house file.
42. Basic principles of record-keeping.
43. Regulatory framework o regarding the restrictions on the use of joint property.
44. Establishment of lease and rental legal relationship.
45. Organising of greening works.
46. Organising of video surveillance and security services.
47. Basic requirements for the construction of a playground for children.
48. Basic requirements for the construction of a parking lot.
49. Principles and methods of preparing offers of additional services.
50. Technological and procedural aspects specified in the technical documentation of objects.
51. Technological processes of construction.
52. Conditions for the exploitation of buildings, other structures, and land.
53. Basic principles of continuous operation of utilities.
54. Structure of buildings and other structures, principal operations, and options for the regulation of regimes.
GENERAL knowledge:
At the concept level:
1. Organising of the labour protection system.
2. Signs of mass terrorism and riots.
3. Preconditions for effective communication.
4. Diversity of social relations.
5. Social and political structure of society.
6. Laws and regulations regarding business activity.
At the comprehension level:
1. Vocabulary.
2. Grammar and language functions.
3. Types of verbal interaction.
4. Language styles and characteristics of intonation.
5. Diversity of language and communication in different contexts.
6. Laws and regulations regarding information technologies.
7. Operating principles of computer and office equipment.
8. Essence, significance, and norms of labour rights.
9. Essence of sustainable development.
10. Types of emergencies.
11. Technical designations in drawings.
12. Working conditions and human health as a precondition for life quality.
13. Health risk factors.
14. Basics of ergonomics.
15. ABC method.
16. Safe working techniques.
17. Principles of promoting cooperation.
18. Creation of a team.
19. Settling of conflicts.
20. Economic resources and fundamental issues of economics.
21. Types of commercial activity.
22. Role of the business plan in the business activity.
23. Strategic planning.
At the application level:
1. Official language.
2. Foreign language.
3. Intercultural interaction.
4. Mathematical methods and instruments.
5. Application software in compliance with the work task.
6. Work with office equipment.
7. Information systems security.
8. Computer security programs.
9. Laws and regulations regarding labour protection and environmental protection.
10. Preventive measures to remedy work environment risk factors.
11. Essence and principles of fire and electrical safety.
12. Safety signs and signals.
13. Basic principles of the operation of electrical devices.
14. Basics of civil protection.
15. At the comprehension level:
16. Working conditions and human health as a precondition for life quality.
17. Health risk factors.
18. Basics of ergonomics.
19. Methods for research of customer preferences and interests.
20. Ethical standards.
21. Communication methods.
22. Time planning techniques.
23. Effective interaction and cooperation techniques.
24. Business communication process.
25. Crisis management.
26. Signs of conflicts and methods for their resolution.
27. Organisational skills and basics of their abilities.
28. Methods of organising the work of the personnel.
29. Organising of the work of the company.
30. Methods of setting aims and taking decisions.
31. Planning of the work sequence.
32. Principles of developing work performance schedules.
33. Reallocation of duties and delegation of tasks.
34. Basics of marketing.

PROFESSIONAL skills:
1. To use the design and executive documentation of the constructions of technical buildings and other structures.
2. To plan the technical maintenance of buildings and other structures in compliance with the requirements of laws and regulations and according to the condition of the specific buildings and structures, and tasks set by the customer.
3. To use the design and executive documentation of the utilities of technical buildings and other structures.
4. To responsibly manage the provisions and requirements of contracts on the delivery of public services concluded by the customer.
5. To create technical provision for the supply of resources.
6. To take part in the process of concluding a customer contract on the delivery of public services.
7. To read the design and executive documentation of technical buildings and other structures.
8. To monitor electrical and thermal energy consumption in accordance with the instructions.
9. To prepare the report on monitoring outcomes.
10. To inform the customer about the outcomes of the monitoring of energy consumption.
11. To advise customers on ensuring rational energy consumption.
12. To communicate with the customers and the personnel about ensuring requirements for buildings and other structures as an environmental object.
13. To organise the work of the personnel independently to comply with the requirements set for buildings and other structures as an environmental object.
14. To develop proposals on the improvement of buildings, other structures, and land plots functionally necessary for them.
15. To organise the coordination of improvement measures with the customers.
16. To manage the personnel work independently while implementing improvement works.
17. To detect defects and damages while inspecting buildings, other structures, and land plots.
18. To monitor the performance of the contracts of service providers.
19. To comply with the provisions of the concluded contracts and respect cleaning time schedules.
20. To detect cleaning deficiencies while inspecting the common areas.
21. To monitor the performance of object maintenance works.
22. To train the personnel on the application of chemical substances and compounds and read safety data sheets.
23. To prepare the log-book of defects.
24. To detect visual defects of the facade in buildings and other structures.
25. To record the defects in the inspection log-book.
26. To supervise the maintenance of the exterior facades of buildings and other structures.
27. To organise visual check of the condition of land plots.
28. To monitor the sanitary maintenance and improvement of land plots responsibly.
29. To communicate with the customers and representatives of the government and the municipality on epidemiological requirements effectively.
30. To evaluate the offers of the providers of deratisation, disinsection, and disinfection services responsibly.
31. To organise the hanging, removal, and purchase of the flag responsibly.
32. To analyse the outcomes of the visual check and technical inspection of buildings and other structures, and their utilities.
33. To plan the performance of works for the repair and restoration of buildings, other structures, and their utilities.
34. To plan the measures for the improvement of energy performance of buildings and other structures.
35. To manage the work of the personnel while performing repair and restoration works.
36. To supervise the compliance with the contracts on the performance of repair and restoration works.
37. To organise the work of the personnel while remedying accidents and performing repair works.
38. To draw up an inspection report on the occurrence of an accident and its possible causes with due care.
39. To develop proposals on the limitation of the consequences of an accident.
40. To prepare the technical and financial report on the occurrence of an accident and the performed repair works.
41. To use the design and executive documentation of technical buildings and other structures.
42. To monitor the documentation on the performance of repair and restoration works.
43. To use the design and executive documentation of technical buildings and other structures, and resource-saving methods.
44. To develop proposals on the measures for the improvement of energy performance for the construction operator, customer, and the personnel.
45. To summarise a set of management activities.
46. To divide the management work plans in order of priority.
47. To develop a management work plan in electronic and paper version.
48. To inspect the objects subject to ordinary management.
49. To record inconsistencies and defects by way of photo-fixation and a description in the inspection log-book.
50. To supervise the process of rectifying inconsistencies and defects.
51. To take part in the planning and implementation of the annual budget.
52. To supervise the payment procedure.
53. To organise the meetings of owners.
54. To organise the decision-making process.
55. To prepare draft decisions and draw up decisions.
56. To conduct surveys among the customers.
57. To review the applications of customers.
58. To prepare draft answers for the parties involved in the house management.
59. To take part in the inspection of objects.
60. To draw up inspection reports and other necessary accounts responsibly.
61. To monitor the implementation of the monthly budget intended for management purposes.
62. To prepare and submit the monthly reports to the manager.
63. To draw up the balance sheet of customer and service payments.
64. To prepare object management materials for legal proceedings.
65. To prepare documentation for the keeping of the house file.
66. To update the house file within the scope of own competence.
67. To anticipate the preferences of customers.
68. To collect the recommendations of customers and the received information.
69. To analyse information on the availability of additional services independently.
70. To organise the works of external services.
71. To organise visual check of the condition of objects.
72. To calculate labour costs in accordance with the technical solution.
73. To develop a rational plan of the provision and costs of a service.
74. To organise the conclusion of a service contract with the customer.
75. To cooperate with the management, accountants, and the technical service.
76. To supervise the performance of the activities provided for in the contract.
77. To ensure the management and technical maintenance of real estate objects.
78. To determine efficiency and safety control systems for the exploitation of buildings, other structures, and land.
79. To organise the management of works for the technical maintenance of objects.
80. To control the execution of the reports on technical defects.
GENERAL skills:
1. To communicate in the official language.
2. To provide oral and written information to the customers, personnel, and service providers.
3. To prepare informative materials on additional services.
4. To communicate in one foreign language both orally and in writing.
5. To make correlations.
6. To model the progress of resolving the planned task.
7. To process information purposefully, choosing the most appropriate solution.
8. To exchange with information responsibly.
9. To check the safety configuration and systems of the devices and/or application software in use.
10. To prepare documents and organise their flow independently, using application programs.
11. To independently find the necessary information in internet resources and data carriers.
12. To assess the reliability of information critically.
13. To comply with the norms of employment legal relationship.
14. To comply with labour protection requirements.
15. To organise the workplace in compliance with labour protection and environmental protection requirements.
16. To assess the impact of work environment risk factors on health.
17. To identify the potential risks while completing a work task.
18. To identify hazards and risks under work environment conditions.
19. To use the evacuation plan.
20. To act in the event of electrical damages and electrical injuries in compliance with the requirements of laws and regulations.
21. To act in compliance with the requirements of laws and regulations and instructions in the event of civil emergency alert.
22. To create a work environment adequate for the performance of works.
23. To comprehend the concept of holistic approach to health and the factors affecting health.
24. To assess the impact of work environment risk factors on health.
25. To be responsible for own health condition.
26. To use the ABC method to prevent the most critical conditions and preserve and sustain life.
27. To comprehend the effect of individual action and decisions on own safety and safety of other persons.
28. To provide first aid and call an ambulance.
29. To apply ethical standards.
30. To use behaviour and interaction regularities.
31. To communicate during the work process effectively.
32. To cooperate in a team, being aware of own responsibility when completing a joint task.
33. To cooperate effectively in different environments.
34. To think critically and creatively.
35. To plan own time and work and the time and work of others rationally.
36. To identify the causes of stress.
37. To act in non-standard situations operatively.
38. To determine own work duties and time-limits for their execution and those of the employees.
39. To complete the tasks assigned by the work manager.
40. To become personally involved in the generation of new ideas, taking the initiative.
41. To define work priorities by providing arguments.
42. To plan the completion of tasks depending on their priority.
43. To plan resources effectively.
44. To assess economic risks.
45. To take decisions on the solution to problems in specific situations.

PROFESSIONAL competences:
1. Ability to organise the technical maintenance of the constructions and elements of buildings and other structures according to the technical condition and the detected deviations from the normal range, in compliance with the procedure set forth in laws and regulations.
2. Ability to supervise the technical condition of utilities and the delivery of public services to the customers responsibly, in compliance with the regulatory framework.
3. Ability to organise the inspection, technical maintenance, and repair of the technical facilities and utilities of buildings and other structures in compliance with the regulatory framework.
4. Ability to ensure rational use and supervision of energy resources in cooperation with customers.
5. Ability to organise the maintenance of buildings and other structures as an environmental object independently, in compliance with the regulatory framework.
6. Ability to organise the maintenance of land plots functionally necessary for buildings and other structures independently, in compliance with the regulatory framework, and tasks set by the customers.
7. Ability to organise the sanitary maintenance of buildings, other structures, and land plots functionally necessary for them responsibly, in compliance with the regulatory framework.
8. Ability to organise the cleaning of the common areas in a planned manner, in accordance with the concluded contracts.
9. Ability to organise the maintenance of the exterior facades of buildings and other structures independently, in compliance with the regulatory framework and the agreed schedule of the contracting party.
10. Ability to organise the improvement of buildings, other structures, and land plots functionally necessary for them responsibly, in accordance with the task set by the contracting party and the regulatory framework.
11. Ability to organise deratisation, disinsection, and disinfection services effectively and responsibly, in compliance with safety and hygiene requirements.
12. Ability to ensure the hanging of the flag in a timely manner, in accordance with safety measures and respecting the dates specified in laws and regulations.
13. Ability to plan repair and restoration works, apply knowledge of the technical condition of buildings, other structures, and utilities, and their repair methods and technologies.
14. Ability to organise and monitor the routine and emergency repair and restoration of the constructions and utilities of buildings and other structures within the scope of own competence, in compliance with work environment safety requirements.
15. Ability to organise and supervise the preparation of the technical documentation for the routine and emergency repair and restoration of the constructions and utilities of buildings and other structures within the scope of own competence.
16. Ability to have thorough knowledge of the methods for the assessment of energy performance and use the technologies and methods for the improvement of energy performance.
17. Ability to organise the implementation of the management work plan and the annual budget in compliance with the requirements of laws and regulations.
18. Ability to assess payment priorities and prepare proposals on the payment procedure in accordance with the provisions of the concluded contracts.
19. Ability to organise the exchange of information between the customers, real estate owners, and other involved parties within the scope of own competence, using different ways of communication.
20. Ability to responsibly prepare monthly management reports, accounts, and other documentation necessary for the management of objects and keeping and updating of the house file.
21. Ability to evaluate customer recommendations, summarising them in a joint report and communicating their implementation to the contracting party.
22. Ability to organise offers of additional services and monitor the provision of these services independently.
23. Ability to perform accurate assessment of technical options and costs in accordance with the previously made technical inspections, preparing a further action plan.
24. Ability to organise the provision of additional services with due care, taking into account the preferences and financial capacities of customers.
25. Ability to organise daily technical maintenance works in accordance with the technology of construction materials and the conditions for the exploitation of buildings, other structures, and land.
GENERAL competences:
1. Ability to communicate in the official language both orally and in writing.
2. Ability to provide information to the customers and other involved parties in the official language.
3. Ability to communicate in one foreign language.
4. Ability to apply mathematical thinking while modelling work situations and planning the performance of a work task.
5. Ability to choose and use information and communication technologies confidently and safely to complete a work task.
6. Ability to complete work tasks in compliance with labour protection and environmental protection requirements.
7. Ability to comply with work, environmental protection, fire safety, civil protection, and electrical safety regulations in compliance with the requirements of laws and regulations.
8. Ability to assume responsibility for own working abilities by assessing health risk factors.
9. Ability to determine the detrimental effect of work environment conditions on health.
10. Ability to act in compliance with the requirements of laws and regulations and work instructions while providing first aid.
11. Ability to communicate effectively while carrying out work duties without violating ethical standards and the principles of behaviour and interaction.
12. Ability to engage in teamwork effectively.
13. Ability to be aware of own personality and the personality of others, as well as the factors encouraging and discouraging personality development.
14. Ability to establish and critically analyse interaction with other people.
15. Ability to plan and manage other employees and keep up with the time limits for the execution of work and work quality, balancing the work amount, time, and resources.
16. Ability to comprehend, record, and complete work tasks according to the instructions of the work manager.
17. Ability to generate new ideas for effective performance of work.
18. Ability to take reasoned decisions in specific situations within the scope of own professional activity.